At y99o, the privacy of every Pakistani player is taken seriously. This Privacy Policy explains exactly what personal information we collect, why we collect it, how it is used, who it may be shared with, and what rights you have over your own data. Transparency is central to how y99o operates.
Six core commitments that define how y99o handles the personal data of players across Pakistan.
All personal data collected by y99o is stored on encrypted servers protected by TLS 1.3 and AES-256 encryption at rest. Your CNIC details, contact information, and payment data are never stored in plaintext. Access to y99o's data infrastructure is restricted to authorised personnel only, subject to strict internal access controls.
y99o does not sell, rent, or trade your personal data to third-party marketing companies, data brokers, or advertisers. The information you provide to y99o during registration, verification, and gameplay is used exclusively for the purposes described in this Privacy Policy and for no other commercial purpose without your explicit consent.
y99o collects only the personal data that is genuinely necessary to deliver the services you have requested — account management, payment processing, KYC compliance, and responsible gaming controls. We do not collect data speculatively or retain it beyond the period required for its stated purpose or by applicable regulatory obligation.
y99o is committed to being fully transparent about its data practices. This Privacy Policy is written in plain, accessible English so that Pakistani players can understand exactly how their information is handled. We do not bury important data practices in obscure legal language or indirect references to other documents.
You have clear rights over your personal data held by y99o — including the right to access it, correct inaccuracies, request deletion, and withdraw consent for certain processing activities. y99o has established straightforward processes to help you exercise these rights, detailed in Section 10 of this Privacy Policy.
y99o processes personal data in accordance with its obligations under international gaming regulations and applicable data protection frameworks. Our KYC and Anti-Money Laundering (AML) procedures require us to collect and verify certain identity information — this is a legal obligation, not a commercial choice, and the data is handled with the same rigour as all other personal information on the platform.
y99o is an internationally licensed online gaming operator offering casino games, sports betting, live dealer tables, and related entertainment services. The y99o platform is accessible at https://y99o.net and is operated by the y99o group of companies ("y99o", "the Operator").
For all matters relating to the processing of personal data, y99o acts as the data controller. This means we are responsible for determining the purposes and means by which your personal data is processed. Where y99o engages third-party service providers to process data on our behalf, those providers act as data processors under our instruction and are bound by contractual obligations consistent with this Privacy Policy.
If you have any questions about who controls your data or how it is being used, you are welcome to contact our support team directly at [email protected].
y99o collects personal data in the following categories, depending on your interaction with the platform:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, CNIC / passport number, nationality | Registration & KYC verification |
| Contact Data | Pakistani mobile number, email address, residential address (city, province) | Registration |
| Financial Data | JazzCash / EasyPaisa account reference, HBL / UBL / Meezan Bank account details, deposit and withdrawal history | Banking & payment processing |
| Transaction Data | Bet history, game history, bonus redemptions, PKR amounts wagered | During gameplay & wagering |
| Technical Data | IP address, device type, browser, operating system, session duration | Automatically on platform access |
| Communication Data | Support ticket content, live chat transcripts, email correspondence | When you contact support |
| Preference Data | Preferred games, responsible gaming limit settings, notification preferences | Account settings & platform use |
y99o does not intentionally collect sensitive personal data categories such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data, except where strictly required by applicable law or regulatory obligation (for example, certain AML checks).
3.1 Direct Collection. The majority of personal data y99o holds about you is information you provide directly when you register an account, complete our KYC verification process, make a deposit or withdrawal, contact our support team, or update your account settings. This includes all identity, contact, and financial data listed in Section 2.
3.2 Automated Collection. When you access the y99o platform, certain technical data is collected automatically through standard web server logs and analytics technologies. This includes your IP address, device identifiers, browser type and version, pages visited, time spent on each page, and session start and end times. This data is collected regardless of whether you are logged in to a y99o account.
3.3 Cookies and Similar Technologies. y99o uses cookies, pixel tags, and similar tracking technologies to enhance your experience on the platform, to maintain your login session, to remember your preferences, and to gather aggregated analytics data. Full details of our cookie practices are provided in Section 7 of this Privacy Policy.
3.4 Third-Party Sources. In limited circumstances, y99o may receive personal data about you from third-party sources, including payment service providers (such as JazzCash and EasyPaisa) for the purpose of confirming transaction status, identity verification bureaus for KYC purposes, and fraud prevention databases. Data received from third parties is handled in accordance with this Privacy Policy and with applicable data protection requirements.
y99o uses the personal data described in Section 2 for the following purposes:
y99o processes your personal data on one or more of the following legal bases, depending on the specific processing activity:
6.1 We Do Not Sell Your Data. y99o does not sell, rent, or otherwise commercially transfer your personal data to third parties for their own marketing or commercial purposes under any circumstances.
6.2 Service Providers. y99o shares personal data with carefully selected third-party service providers who assist in delivering the y99o platform. These providers include payment processors (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank), KYC and identity verification partners, game software providers, cloud infrastructure providers, and customer support platform vendors. All such providers are contractually obligated to process your data only on y99o's instructions and to maintain appropriate security standards.
6.3 Regulatory and Legal Disclosure. y99o may be required to disclose your personal data to regulatory bodies, law enforcement agencies, tax authorities, or courts where we are under a legal obligation to do so. y99o will not disclose data to authorities beyond what is strictly required by law.
6.4 Business Transfers. In the event that y99o undergoes a merger, acquisition, corporate restructuring, or sale of all or part of its business assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any material change in data controller identity in advance where practicable.
6.5 With Your Consent. y99o will not share your personal data with any other third party not described above without your explicit prior consent.
7.1 What Are Cookies. Cookies are small text files placed on your device when you visit a website. y99o uses cookies and similar technologies (such as pixel tags and local storage) to make the platform function correctly, to remember your preferences, and to understand how players use the site.
7.2 Types of Cookies We Use.
7.3 Managing Cookies. You can manage or disable non-essential cookies through your browser settings. Note that disabling certain cookies may impair the functionality of the y99o platform, including the ability to maintain an active login session.
8.1 Retention Periods. y99o retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention periods apply:
8.2 Deletion Requests. Where you request deletion of your personal data and y99o is not under a legal obligation to retain it, we will action your request within thirty (30) days. Data subject to active regulatory retention requirements cannot be deleted during the applicable retention period regardless of your request.
9.1 Technical Safeguards. y99o implements a range of technical security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include end-to-end TLS 1.3 encryption for all data in transit, AES-256 encryption for sensitive data at rest, multi-factor authentication for administrative system access, regular penetration testing and vulnerability assessments, and real-time intrusion detection systems.
9.2 Organisational Safeguards. Access to personal data within the y99o organisation is granted on a strict need-to-know basis. All personnel with access to personal data receive data protection training and are bound by confidentiality obligations. y99o maintains an internal data protection policy that is reviewed and updated regularly.
9.3 Your Role in Security. While y99o takes extensive measures to protect your data, the security of your y99o account also depends on you. You are responsible for keeping your login credentials confidential, using a strong and unique password, enabling two-step verification where available, and logging out of your account when using shared or public devices. If you suspect your account has been compromised, notify us immediately at [email protected].
9.4 Data Breach Response. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, y99o will notify affected users without undue delay and will take all appropriate remediation steps in accordance with applicable data protection obligations.
Depending on the data protection laws applicable to your situation, you may have the following rights with respect to the personal data y99o holds about you:
To exercise any of the above rights, please contact our support team at [email protected] with the subject line "Data Rights Request" and include your registered y99o username. y99o will respond to all verified requests within thirty (30) days of receipt. We may need to verify your identity before actioning your request to prevent unauthorised disclosure of your data.
11.1 Age Restriction. The y99o platform is strictly restricted to individuals aged 21 and above. y99o does not knowingly collect, store, or process personal data belonging to any individual under the age of 21.
11.2 Discovery of Under-Age Data. If y99o discovers or is notified that personal data has been collected from an individual under the age of 21 — whether through registration or any other means — we will immediately suspend the relevant account, delete the associated personal data to the extent not required for legal or regulatory reporting purposes, and take appropriate follow-up action.
11.3 Parental Notification. If you are a parent or guardian and believe your child under 21 has registered on y99o or provided personal data to us, please contact our support team at [email protected] immediately so we can investigate and take appropriate action without delay.
The y99o platform may contain references or links to third-party websites, payment portals, or service providers. This Privacy Policy applies solely to personal data processed by y99o. y99o is not responsible for the privacy practices of any third-party website or service, and we encourage you to review the privacy policies of any third-party platforms you access in connection with your use of y99o — including your JazzCash, EasyPaisa, or banking provider portals.
13.1 Right to Amend. y99o reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform services. The date of the most recent revision is recorded at the top of this document.
13.2 Notification of Material Changes. Where a change to this Privacy Policy is material — meaning it significantly affects your rights or how your data is processed — y99o will notify registered users via the email address on file and/or via a prominent notice on the y99o platform at least fourteen (14) days before the change takes effect.
13.3 Continued Use. Your continued use of the y99o platform following publication of an updated Privacy Policy constitutes your acknowledgement of the revised document. If you do not accept the amended Privacy Policy, you must cease using the platform and request account closure prior to the effective date of the changes.
If you have any questions, concerns, or requests relating to this Privacy Policy or the personal data y99o holds about you, please reach out to our support team using the contact details below:
When contacting us regarding a data rights request, please include your registered y99o username, your registered email address, and a clear description of the right you wish to exercise. This helps us locate your records accurately and respond to you as quickly as possible.
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